Effective Date: 10 April 2026

1. Who We Are
RJ Wilke t/a Navah ("Navah", "we", "us", or "our") is a sole proprietorship based in Mossel Bay, South Africa, providing decking installations and Light Steel Frame construction services. This Privacy Policy explains how we collect, use, and protect your personal information.

2. What Information We Collect
We may collect the following personal information when you contact us via our website, email, phone, or social media:
- Your name and surname
- Email address
- Phone number (home, work, or mobile)
- Physical address (where work will be done)
- Any other information you voluntarily provide in your message

If you request an estimate or sign a contract with us, we may also collect:
- Property address
- Details about your project requirements
- Payment information (processed securely; we do not store full payment details)

3. How We Use Your Information
We use your personal information only for legitimate business purposes:
- To respond to your enquiries and provide estimates
- To communicate about your project (scheduling, updates, invoicing)
- To comply with legal obligations (e.g., tax records, contract requirements)
- To improve our website and services (e.g., analysing how visitors use our site)

We will never sell your personal information to third parties.

4. Cookies and Website Tracking
Our website may use basic cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some website features may not work properly.

We may use Google Analytics or similar tools to understand how visitors use our site. These tools collect anonymous data such as pages visited and time spent on site. This data does not identify you personally.

5. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse:
- Access to client information is limited to RJ Wilke (the sole proprietor)
- Paper records are stored securely
- Digital records are password-protected
- We use secure methods when transmitting payment information

However, no method of transmission over the internet is 100% secure. You share information at your own risk.

6. Sharing Your Information
We do not sell or rent your personal information. We may share information only in these limited circumstances:
- With trusted service providers who help us run our business (e.g., email hosting, payment processors) – they must keep your information confidential
- If required by law (e.g., to comply with a court order or SARS request)
- To protect our legal rights (e.g., to collect unpaid debts)

7. Your Rights Under POPIA (South Africa)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information, subject to legal retention requirements (e.g., tax records must be kept for 5 years)
- Object to certain uses of your information
- Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the details in Section 9.

8. Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. For clients, this typically means 5 years after the last contract or enquiry.

9. Contact Us
For any questions about this Privacy Policy or to exercise your POPIA rights:

RJ Wilke t/a Navah
Mossel Bay, South Africa
Phone: 064 555 2077
Email: robert@navahbuid.com

10. Changes to This Policy
We may update this Privacy Policy occasionally. The "Effective Date" at the top will show when it was last revised. Continued use of our website after changes means you accept the updated policy.